Your Privacy Is Our Priority

Ek 999 Privacy Policy – Full Version in Bengali

Get a clear picture of how we collect, store, and protect your data — no fine print, no surprises.

Last Updated: January 2026

How We Protect Your Data

Every piece of your data is protected at ek 999. Here are the core pillars of how we keep your privacy safe.

End-to-End Encryption

All your personal and financial information is protected with 256-bit SSL encryption. No third party can read this data while it is in transit.

Secure Data Storage

Your data is stored on internationally certified secure servers. Direct server access is restricted to authorized personnel only.

Confidential – Not for Disclosure

Ek 999 never sells or rents your personal data. Information may only be shared with relevant authorities where required by law.

Minimal Data Collection

We only collect information that is strictly necessary to provide our services. Requesting unnecessary data goes against our policy.

Your Controls

You have the full right to view, correct, or delete your own data at any time. Contact our support team whenever you wish to exercise this right.

Immediate Breach Notification

In the event of a data breach, we will notify affected members via email or SMS within 72 hours.

This Privacy Policy applies to all users of the ek 999 platform. By using the platform, you are deemed to have accepted this policy. If you have any questions, support@ek999.wsto get in touch.

1What Information We Collect

Ek 999 collects certain information to provide you with the best possible service. We always aim to deliver the highest quality experience while collecting only the minimum data necessary. Below is a detailed breakdown of what we collect.

A. Information Provided Directly

Information you provide directly during registration and account management:

  • Full Name & Date of Birth
  • Mobile number and email address
  • Mobile banking account number (bKash, Nagad, Rocket)
  • Identity Verification Documents (NID / Passport Number)
  • Profile Picture (optional)

B. Automatically Collected Information

When you use the platform, certain technical information is collected automatically:

  • IP Address & Device Type
  • Browser & Operating System Information
  • Pages visited on the platform and time spent on each
  • Login & Logout Times
  • Gaming history and transaction records

We never store your mobile banking PIN, password, or OTP. This information is processed directly through the payment gateway.

C. Information Received from Third Parties

We occasionally verify information through trusted third parties, such as:

  • Identity Verification Services (KYC Providers)
  • Payment processing partners (to confirm transactions)
  • Anti-Fraud System (for fraud prevention)

2How We Use Your Information

Collected data is used strictly for the purposes listed below. For any other use, your consent will be obtained beforehand.

Data Type Purpose of Use Legal Basis
Name & Contact Information Account Creation & Support Services Contract Performance
Payment Information Deposit & Withdrawal Process Contract Performance
Identity Document KYC Verification & Age Confirmation Legal Obligation
Device & IP Information Security & Fraud Prevention Legitimate Interest
Gaming History Responsible Gaming Monitoring Legitimate Interest
Email & Mobile Promotional communications (with your consent) Your Consent

If you'd prefer not to receive promotional SMS or emails, you can opt out via your account settings or by contacting support.

3Who Your Data Is Shared With

Ek 999 never sells your personal data or discloses it without your permission. However, limited information may be shared in the specific circumstances outlined below:

Service Provider Partners

  • Payment Processor: Only the financial information necessary to complete a transaction is shared.
  • KYC Services: Identity document details for verification purposes.
  • Game Provider: Limited gameplay-related data.
  • Anti-Fraud System: Technical data used for fraud detection.

Legal Requirements

We may be legally required to disclose information upon receiving a valid order from a court or law enforcement authority. In such cases, we will always endeavor to notify you in advance, where legally permitted.

All our third-party partners comply with international data protection standards and are not permitted to share any information they receive with other parties.

4Cookie Policy

The ek 999 website and app use cookies and similar technologies. Cookies are small text files stored on your device that help enhance your browsing experience.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the platform to stop working.

5Data Retention Period

We retain your data only for as long as necessary. Retention periods by data type are outlined below:

  • Account information (name, contact details) For the duration of account activity and up to 3 years after closure.
  • Financial Transaction Records Between 5 to 7 years, as required by legal obligations.
  • KYC Verification Documents Up to 5 years after account closure, in accordance with regulatory guidelines.
  • Gaming History Up to 2 years for responsible gaming monitoring purposes.
  • Technical Logs (IP, device) Up to 12 months maximum for security purposes.
  • Marketing Preferences Until consent is withdrawn or the account is closed.

Once the designated retention period expires, we securely delete or anonymize your data so that you can no longer be identified.

6Your Privacy Rights

As an ek 999 member, you have the following rights over your personal data. To exercise these rights, support@ek999.wsto write to us.

Right to Access

The right to know what information we hold about you.

Right to Rectification

The right to request correction of inaccurate or outdated information.

Right to Erasure

Right to request deletion of your data under certain conditions.

Right to Restrict Processing

The right to restrict how your data is processed in certain circumstances.

Right to Portability

The right to receive your data in a readable, portable format.

Right to Object

Right to object to marketing or certain types of data processing.

We will respond to rights requests within 30 days of receipt. For complex requests, this may be extended by up to 60 days, but you will be notified in advance.

7Children's Privacy

Ek 999 is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

  • Age verification is carried out at the time of registration.
  • If we discover that a minor has created an account, that account will be closed immediately and all associated data will be deleted.
  • If a parent or guardian believes their child has created an account on ek 999, please support@ek999.wsto let us know.

A note to parents: Set up parental controls on your device and ensure your child does not access online gaming platforms.

8Third-Party Links & Services

The ek 999 platform may occasionally reference third-party games or services. These third parties operate under their own privacy policies, which are outside of ek 999's control.

  • Game providers operating on our platform process data on their own servers.
  • Payment gateway providers (bKash, Nagad, Rocket) operate under their own privacy policies.
  • We are not responsible for third-party data practices, so we recommend reviewing their policies before using their services.

Ek 999 works only with trusted, verified partners. Each partner is required to sign a strict data protection agreement.

9Security Measures

Ek 999 employs industry-leading technical and organizational measures to keep your personal data secure.

Technical Security

  • TLS 1.3 Encryption: All data transfers are fully encrypted.
  • AES-256 Storage Encryption: All stored data is held in encrypted form.
  • Two-Factor Authentication (2FA): An extra layer of protection for your account.
  • Firewall & DDoS Protection: Protection against server attacks.
  • Regular Security Audits: Regular audits conducted by third-party security experts.

Organisational Security

  • Staff are granted access only to the data they need to perform their role (Least Privilege Principle).
  • All staff receive regular data protection training.
  • A response plan is activated within 72 hours of any data breach.

Our platform undergoes regular assessments against international security standards. Your data is always in safe hands.

10Privacy Policy Updates

Ek 999 may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you accordingly.

Change Notification

  • Minor Changes: The "Last Updated" date at the top of the page will be changed.
  • Moderate Changes: A notification will be sent on the platform.
  • Major changes: You will be notified in advance via email or SMS, at least 30 days before the changes take effect.

Continued use of the platform after an updated policy is published will be considered acceptance of the new terms. If you do not agree with the updated policy, you may request account closure at any time.

Bookmark this page and check back occasionally. The date of the latest update is always shown at the top of the page.

11Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our Data Protection team.

Email Support
support@ek999.ws

Responses provided within 24 hours.

Live Chat

Active 24/7

Average response time: 3 minutes.

If we are unable to resolve your concern, you may escalate your complaint to the relevant regulatory authority. We are committed to reaching a fair resolution.

Your Information Is Completely Secure – Get Started Now

Your privacy is always protected at ek 999. Register securely and enjoy the best gaming experience.

Register for Free Log In
বাংলা